Terms and Conditions

This Internet site is made available to you by Big Plant Company (bigplantshop.com). The use of this Internet site is subject to the following terms and conditions. The use of this site is conditional on your acceptance of these terms and conditions. Nothing in these terms and conditions shall affect your statutory rights as a consumer.

1 SELLER
The Seller for bigplantshop.com is Big Plant Company.

2 DELIVERY
Our trees are despatched to UK mainland destinations only. The trees are dispatched by carrier and we aim to deliver them within 5 working days of receiving your order. You have the option to give a different delivery address to the card address. This means that you can have the parcel sent to e.g. your workplace or to a friend as a gift. As a signature is required to acknowledge delivery, please try and give an address where there will be someone present to sign for the good(s) between 9.00a.m. and 5.30pm, Monday to Friday. The signature of the person accepting delivery at the delivery address will be proof that you or the person to whom the order is addressed has received the delivery.

If you are interested in purchasing from outside the UK please email us with your enquiry.

Our plants are despatched by Royal Mail and will leave our premises within 3 days of receiving your order.

3 ORDER ACKNOWLEDGMENT
Your order will be acknowledged by email on the understanding that delivery is subject to availability. When items are out of stock at our warehouse, we will endeavour to prevent orders being placed for that item. If, in the event of you placing an order and we subsequently find the item you have chosen is unavailable you shall be notified via your e-mail address. If we are unable to deliver your order within 14 days your account will automatically be refunded.

4 PAYMENT
A Method of Payment
When you proceed to checkout, you will be asked to give your name and address for delivery and your email address for confirmation. You will then be passed to a secure server where you will be asked to enter details of your debit or credit card.You can pay either by VISA, Master Card, Switch or Delta. We will accept cheques, if they are posted to us with a printed copy of our order form. You will not receive an acknowledgement of your order if you choose to pay this way, and we will only dispatch the goods on clearance of your cheque. Orders will not be accepted by telephone.

B When will you be Charged?
Your card will be debited when you confirm your order with Secure Trading. If you pay by cheque it will be banked when we receive it.

C Pricing Policy
All products are priced in pounds sterling and include UK VAT at the prevailing rate.

D Delivery Charges
If applicable you will be notified of any delivery charge when making your purchase.

5 PRIVACY
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.

We will not e-mail you in the future unless you have given us your consent.

We will not pass your name or address onto any third party.

We will give you the chance to refuse any marketing email from us.

The type of information we will collect about you includes:
your name, address, phone number, email address and credit/debit card details

We will never collect sensitive information about you without your explicit consent.

The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

The personal information which we hold will be held securely in accordance with our internal security policy and the law.

If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

If you have any questions/comments about privacy, you should email us at info@bigplantshop.com

6 CANCELLATIONS
Orders may be cancelled within 7 days being sent to us. You may phone our customer services number 0800 458 2224 (free of charge) or send a fax to 08714 310 364 (standard rate) or email at . If you phone us initially, we would ask that you confirm the cancellation by email. If you cancel before the goods have been despatched, we will refund your money in total within 30 days.

If we have despatched the goods, we ask that you send a fax at 08714 310 364 or email to , advising us that you wish to return the goods and return the goods with the Returns Form, enclosed with your order. Any returns must be made within 10 days of you receiving the goods. In this case we will not refund your costs in sending the product back to us and reserve the right to deduct our original shipping cost in sending the product to you, from your refund.

7 GENERAL
(a) All measurements are approximate.
(b) The reproduction of colours is as accurate as the photographic and production process will allow.
(c) All matters concerning and incidental to any offer or agreement for the purchase and sale of goods from our web site shall be construed and governed according to English law and the English courts shall have jurisdiction in all such matters.
(d) Materials contained on this World Wide Web site are the copyright of Big Plant Company. Except as specifically set out below they may not be copied, reproduced, published, downloaded, modified, reused, re-posted or otherwise used in any form, including electronic copying or use in on-line systems or on any part of the Internet, without the express written permission of Big Plant Company.
(e) You may only download and/or use the materials contained on this site for your own private use for non-commercial purposes.